Verify Information You See in WCAIS

Check a WCAIS entry against the underlying document and the correct claim or dispute before relying on it. Record what you saw and what remains unclear. A dashboard label or notification is a navigation aid; it should not replace reading an order, notice or filing confirmation.

In this article

WCOA’s You Have Multiple Dashboards guidance describes a “NEW” indicator that disappears after selecting the WCOA Dashboard link. It also describes removal of completed items from that dashboard. A missing alert therefore should not be treated as a complete history of what occurred.

Compare at the document level

Use a private comparison note:

Entry to compare	What to check
Claim or dispute reference	Is it the proceeding you intended to inspect?
Document title and date	Does it match the copy you received?
Event or submission status	What action does the underlying record actually confirm?
Judge communication	Is there an instruction you have opened and read?
Your saved copy	Is it complete, readable and clearly dated?

Do not copy a status into your timeline as a legal result without checking the supporting record. “I saw this label on this date” is an observation. “The judge granted the petition” is a different statement requiring the actual decision or order.

Look for the instruction, not only the alert

The judge-instructions dashboard guide illustrates adding “My Disputes” and opening the “View” icon to reach instructions in the Dispute Summary. It is training material, not a guarantee that every current account has the identical screen. If your layout differs, use current official help rather than clicking through unrelated roles.

Ask about a discrepancy precisely

A useful question is: “For this private dispute reference, the entry dated [date] shows [label], but the document I have says [specific difference]. Which record or instruction should I review?” Include only what the verified helper needs to locate the issue.

If you save a copy for that discussion, label it with the date you obtained it and the source document’s own date. Those dates answer different questions and help keep a later download from looking like a new decision.

If an official time-sensitive notice is involved, do not wait for a dashboard change before addressing its instructions. If represented, tell your lawyer what you cannot reconcile and provide the actual notice. A technical question about a display does not resolve the legal effect of a document.

Start portal navigation from the official WCAIS hub. For turning confirmed instructions into reminders, see scheduling-order tracking. The PA process topic covers the surrounding system.